Billing & payments

For information and options for paying your bills, BACS or bank transfers and using cheques.

For information on how to check if you're being billed correctly, changing correspondence or billing address and what to do if your previous payments are not showing on your bill.

Advice and support if you’re struggling to pay your business energy or service bills.

Information on how you'll receive your refund dependant on how you paid us, plus contact number to organise your refund.

Information on how much you can save with a Direct Debit, how they work and how we calculate fixed Direct Debit amounts.

Information on what to do if you think your Direct Debit payments are too high and changing the date of your Direct Debit.

Information on why you should pay your energy bills as a priority and what happens if you don't pay.

For information on what MPAN, MPRN and meter serial numbers are and where to find them.

Information about the standard VAT charge on business energy plus who qualifies for a reduced rate of VAT and how to apply.

A video, guidance and example bills explaining what each section means and where to find key information.

Information about Feed-in Tariffs, scheme closure, how to change ownership, switch your payments and payment rates.

Information on how your bill is calculated.

Information on what the Climate Change Levy (CCL) is and how it affects your business.

Information about the Smart Export Guarantee, how it works, whether you're eligible, payment rates and how to register.

Link to registering for your own online account where you can get immediate access to your business energy bills and statements.

For information on how to choose paperless billing and get email alerts when your bill is ready, or opt out.

Links to setting up a Direct Debit or making a payment through your online account as well as a list of alternative payment methods.

Quick links to setting up a Direct Debit through your online account and information on the benefits of paying by Direct Debit.

Information and advice on how to submit a business gas or electricity meter reading.