A Meter Point Administration Number (MPAN) is used to identify individual electricity supply points. It's usually a 21-digit number with the letter 'S' at the beginning and is displayed in a grid.
You'll also find your MPAN on your business electricity bill under the section called 'Details of charges'. You won’t be able to find your MPAN on your physical meter.
See Understanding your bill to see where on page 2 your MPAN is displayed.
We normally need the last 12 digits when you contact us about your account or submit a meter reading
The Meter Point Reference Number (MPRN) is used to identify individual gas supply points.
It's normally is made up of numbers and doesn't contain any letters. You'll find your MPRN on your business gas bill under the 'Details of charges' heading.
See Understanding your bill to see where on page 2 your meter serial number is displayed.
Your meter serial numbers identify your meter so we can charge you correctly for your energy use.
A meter serial number is also known as the meter ID or 'MSN'.
Your meter serial number appears on your bill. You can also find it on the meter near the barcode. Its mix of both letters and numbers.
See Understanding your bill to see where on page 2 your meter serial number is displayed.
If the meter serial number on your meter doesn’t match your bill please contact us.
If you're having problems finding your MPAN or MPRN you can speak to your property manager or landlord, as well as your electricity distributor or gas distributor.
