See our frequently asked questions for possible reasons and what to do in each case.
Not a business? Go to our British Gas residential website for help.
If you've registered for a British Gas business online account but can't log in:
Can't remember your email address?
If you can't remember the email address you used to register for your account, chat with us and we'll get you back online.
Can't remember your password?
You can reset your password if you've forgotten it: Reset my password
If you've just registered to create your online account, we've emailed you your temporary password. Check your inbox or junk mail folder for an email that says 'Your temporary password'. Please use the temporary password to log in to your account and set a permanent password.
The temporary password is valid for 24 hours. If 24 hours have passed, you can request a new temporary password through I've forgotten my password.
Your account will automatically unlock one hour after you locked it.
It can take up to two days for a bill to appear online.
Please wait 48 hours then check again. If you still can't see the bill then, you can request a copy of your latest bill online.
In most cases, your energy accounts are grouped together into a single customer record. This enables you to register once and access them in the same online account. However, there are times where you may have more than one customer record. We call the customer records 'Organisations'.
If you find there are accounts that are missing from your online account, you can add a second organisation.
Your new organisation has been added and you’ll be taken to the organisation selection page.
If you find you have further energy accounts missing from your online account, you'll need to create a new online account with a new email address.
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