Business help & support

For information and options for paying your bills, BACS or bank transfers and using cheques.

For information on how to check if you're being billed correctly, changing correspondence or billing address and what to do if your previous payments are not showing on your bill.

Advice and support if you’re struggling to pay your business energy or service bills.

Information on how you'll receive your refund dependant on how you paid us, plus contact number to organise your refund.

Information on how much you can save with a Direct Debit, how they work and how we calculate fixed Direct Debit amounts.

Information on what to do if you think your Direct Debit payments are too high and changing the date of your Direct Debit.

Information on why you should pay your energy bills as a priority and what happens if you don't pay.

For information on what MPAN, MPRN and meter serial numbers are and where to find them.

Information about the standard VAT charge on business energy plus who qualifies for a reduced rate of VAT and how to apply.

A video, guidance and example bills explaining what each section means and where to find key information.

Information about Feed-in Tariffs, scheme closure, how to change ownership, switch your payments and payment rates.

Information on how your bill is calculated.

Information on what the Climate Change Levy (CCL) is and how it affects your business.

Information about the Smart Export Guarantee, how it works, whether you're eligible, payment rates and how to register.

Link to registering for your own online account where you can get immediate access to your business energy bills and statements.

For information on how to choose paperless billing and get email alerts when your bill is ready, or opt out.

Links to setting up a Direct Debit or making a payment through your online account as well as a list of alternative payment methods.

Quick links to setting up a Direct Debit through your online account and information on the benefits of paying by Direct Debit.

Information and advice on how to submit a business gas or electricity meter reading.

Information on the benefits of signing up to an online account and how to register.

Tips on how to spot scam emails, information on malware and how you can tell if an email is actually from us.

Information on what to do if you can't log in to your online account, unlocking your account, why your latest bill may not be visible in your online account and how to view all of your accounts in one place.

A step-by-step process for changing over to paperless bills in your online account.

A step-by-step guide to registering your online business account with British Gas business.

What to do if you've forgotten the password to your account or the email you use for it.

Information on how to arrange a new gas or electricity connection, how long this takes and how to pay for it.

Links to submit your meter reading both online and offline, submitting multiple readings and help for issues with your submissions.

Information on how smart meters work, how they can help your business and how to get a smart meter installed.

A guide to help you read your electricity or gas meter and contact number if you can't find the information you're looking for.

The Radio Tele Switch Service (RTS) is an industry-run service that will end on 31st March 2024.

Information on why you should choose British Gas for your business energy connections, getting a new commercial meter installed, plus energy connections and infrastructure for industrial and commercial businesses.

Information on what a smart meter is, the benefits of getting one and why we're upgrading smart meters for business.

How to submit a gas or electricity reading and why using an online account is the best way to do it.

A quick link to log in to your online energy account.

Information on how to switch to British Gas business, how long it takes and what you need to do.

Information on what you need to do if you want to leave British Gas.

Information on our business energy price plans including Fixed Prices Energy Plans, the 30 day Rolling Energy Plan, Variable price plans, Deemed rates and Standard variable rates.

Quick links and phone number for getting a quote, information on why you should choose British Gas for business energy, half-hourly meters and what to do if you're moving business premises.

A step-by-step process for registering your online business account with British Gas business.

Information on what you need to do before you move in or out of your business premises, paying your final bill, billing date discrepancies and why we need your final meter readings.

Information on what you need to do after you move, how long your move takes to be processed and what to do if we are the energy supplier for your new premises.

Help processing your move online plus getting a quote with us if we are not the energy provider to your new premises.

Submitting a gas or electricity reading and why using an online account is the best way to do it.

Making an energy payment through setting up a Direct Debit and other payment options.

Emergency contact details in the event of a possible gas leak plus immediate advice & guidance on what to do in the meantime.

Emergency contact details in the event of an electrical emergency or power outage.

Our Commercial Gas Safety webpage with phone number to discuss service plans, information on your commercial gas safety responsibilities & safety checks plus other related services we offer.

Information on what a micro business is and how we support our micro business customers.

What UK businesses need to know about the government's Streamlined Energy and Carbon Reporting (SECR) regulations.

A range of useful documents including on how to set up your online account plus our Terms and Conditions.

Our list of definitions for key words, acronyms and expressions used in our communications.

The sitemap to our website to allow direct navigation.

Information on what a smart meter is, the benefits of getting one and why we're upgrading smart meters for business.